Frequently Asked Questions About Our Rentals
Yes, prices do include set up on MOST items. However, additional fees may apply for different delivery areas. Remember prices do not include sales tax.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as a day in advance. If this is the case, we will call the week of to confirm that someone will be at the party location.
No. The jump will be clean when you get it. My Sons Inflatables cleans and disinfects after every rental. If the item you rented was out the previous day before your rental, the delivery team will clean and disenfect your item either before it is delivered or on site during set up!
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we do offer our own 50FT heavy duty cord rental.
Most parks do NOT have electricity. If you want to set up at a park, you must rent a generator or provide your own 3500+ Watt generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Our cancellation policy is as follows; Once you move forward with your booking, as stated on our website, quotes and all receipts, the 20% deposit is non-refundable. If you wish to cancel/reschedule, you must do so at least 48 hours prior to your event delivery date to avoid any fees and be eligible for a raincheck, which is good for an entire year! If you cancel your event within 24 hours, you will be responsible for the full balance of your rental along with a cancellation fee of $75.00. If you decide to reschedule your event within 24 hours, you will be responsible for a rescheduling fee of $50.00, which will be added onto your invoice. We deliver rain or shine, so cancelling or rescheduling due to weather is completely up to you.
Yes all orders require a 20% Non-Refundable Credit Card deposit.
All of the Inflatable and Interactive sizes are listed in the description and info page for each item.
Check the requirements listed with each jump. Also, make sure you have at least a 6 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.