Frequently Asked Questions About Our Rentals

No. The jump will be clean when you get it. My Sons Inflatables cleans and disinfects after every rental. If the item you rented was out the previous day before your rental, the delivery team will clean and disenfect your item either before it is delivered or on site during set up! 

Our cancellation policy is as follows; Once you move forward with your booking, as stated on our website, quotes and all receipts, the 20% deposit is non-refundable. If you wish to cancel/reschedule, you must do so at least 48 hours prior to your event delivery date to avoid any fees and be eligible for a raincheck, which is good for an entire year! If you cancel your event within 24 hours, you will be responsible for the full balance of your rental along with a cancellation fee of $75.00. If you decide to reschedule your event within 24 hours, you will be responsible for a rescheduling fee of $50.00, which will be added onto your invoice. We deliver rain or shine, so cancelling or rescheduling due to weather is completely up to you.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at:

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